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Employment
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Sales
Associate
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The Relentless Dragon
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April 2015 - Present
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Assist customers in locating games and cards for purchase.
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Sort and Alphabetize trading card games for easier customer
browsing.
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Maintain store cleanliness and stock levels.
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Jr.
Developer
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Camp Systems
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January 2015 – March 2015
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Assisted fellow developers in setting up, configuring, and
troubleshooting local development environments.
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Updated Passcode encryption system
from old, custom, method to modern SHA system.
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.Net
Developer I/App Support
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Sprague Operating Resources LLC
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October 2012 – Dec. 2014
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Created T-SQL scripts to speed up completion of common support
requests from users that required database changes.
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Performed two upgrades of the Guardian Terminal systems from
revision 9 to 10 and from 10 to 13.
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Created the foundation of an updated internal web app using MS
SQL and ASP.Net MVC. This included a new database design and data migration
script.
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Assisted end users with in troubleshooting and fixing software
issues as well as configurations.
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Analyzed bugs, developed fixes, and deployed fixes.
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Setup and configured IIS on personal machine for software
testing and debugging.
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Programmer/Analyst
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NaviNet, Inc.
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Sept. 2011 – October 2012
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Analyzed, recommended, documented, and implemented
improvements to both the hardware and software environment of an acquired
third-party system.
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Designed, developed, and deployed fixes to address end user
issues in production software.
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Deployed new system setup and changes to existing systems in
the production environments.
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Tier 2
Desktop Support
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Robert Half Technology
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June 2010 – Sept. 2011
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Provided Tier 2 support for
over 1500 users in a defense/security/aerospace company.
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Installed, configured, and troubleshoot Windows based laptop
and desktop systems.
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Deployed pre-configured system images, applied critical system
updates, and troubleshot hardware, software, network, and security
issues.
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Worked with team members to coordinate delivery of IT
solutions and communicate effectively with non-technical individuals to
enhance the IT team’s credibility and reputation.
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Supported workflow processes and data collection activities by
tracking incoming calls and related resolutions using the Remedy Ticking
system.
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Desktop Support Specialist
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Loftware, Inc.
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February 2008 – Sept. 2009
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Supported the installation and maintenance of HP rack servers.
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Built software test environments to specifications of the
development staff.
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Established a ticketing system to streamline the IT workflow
and provide a tracking resource for problems.
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Researched, tested, recommended, and implemented new IDS and
Anti-Virus/Spyware solutions.
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Troubleshot and repaired user’s desktop systems including
hardware, software, LAN connections, and peripherals.
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Product
Analyst
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Hospital Corporation of America
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March 2007 – Sept. 2007
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Conducted inventory of existing and incoming CPUs, monitors,
and printers for health care organization.
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Contacted users via phone to coordinate
installation/configuration of new Windows desktop systems.
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Troubleshot and repaired user’s desktop systems including
hardware, software, LAN connections, and peripherals.
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Computer
Sales Associate
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Best Buy, Inc
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October 2005 – August 2006
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Assisted customers in selecting appropriate computer systems
and related peripherals.
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Worked effectively with non-technical customers to facilitate
understanding of computer systems and recommended additional items to
support user-friendly system setups.
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Maintained stock and general store cleanliness for a better
customer impression.
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Enhanced 911
Drive Tester
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T-Mobile
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September 2004 – October 2005
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Drove designated routes throughout New England conducting
computerized tests of the Enhanced 911 Cell System.
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Assisted section engineers in identifying and troubleshooting
system problems on cell towers.
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Projects
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Currently building and maintaining my hobby website using
ASP.Net MVC (C#), Entity Framework, LINQ, T-SQL, HTML5, jQuery, and CSS.
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